Refund policy
Triton support · Returns & refunds
Returns, clearly explained.
You have 30 days after delivery to request an eligible return. Discounted items are welcome under the same return terms, unless they were clearly marked “Final Sale” when purchased.
Start a return request ↗Know before you send it back.
01 / Return window
30 days from delivery.
Contact us within 30 days of receiving your item to request a return.
Get approval from support before sending your package.
02 / Item condition
Keep it unused.
- In the same condition you received it.
- Unworn or unused, with tags and original packaging.
- Receipt or proof of purchase available.
03 / Sale pricing
A discount is still eligible.
A sale price, promotional discount, or coupon does not make your item Final Sale. The same 30-day window and condition requirements apply.
Only clearly marked Final Sale items are excluded.
Only items explicitly marked “Final Sale” at the time of purchase are excluded from returns and refunds under this return policy. A discounted price alone does not mean Final Sale.
All other items remain eligible when they meet the return window and condition requirements above. If your order arrives damaged, defective, or incorrect, contact us even if the item was marked Final Sale so we can review the issue.
Three steps to start your return.
Step 01
Contact Triton.
Email support@tritonwild.com or use our contact form. Include your order number or proof of purchase, the item you want to return, and the reason for your request.
Step 02
Wait for approval.
We’ll review your request. If accepted, we’ll send a return shipping label and instructions on how and where to send your package.
Step 03
Pack and send.
Use the original packaging and follow the instructions from support. Returns sent without first requesting and receiving approval will not be accepted.
Return address: Use this address only after support approves your return and provides instructions.
Triton Returns6251 Dean Martin Drive, Suite C-15
Las Vegas, NV 89118-3800
What happens after your return arrives?
Inspection & approval
We’ll keep you informed.
We’ll notify you after receiving and inspecting your return, and let you know whether your refund is approved.
Refund timing
Within 10 business days.
Once approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post it.
If more than 15 business days have passed since approval, email support@tritonwild.com.
Exchanges
Need a different item?
Request a return for your current item. Once the return is accepted, place a separate order for the item you want.
Something wrong with your order?
Damaged, defective, or incorrect?
Inspect your order when it arrives and contact us immediately if something is damaged, defective, or not what you ordered. Send your order number and a description of the issue; photos can help us review it.
We’ll evaluate the issue and help with the next steps.
Get order help ↗Need help with your gear?
For an issue during normal use, review our Lifetime Warranty coverage or contact support. Warranty support is separate from a standard return request.
View lifetime warranty ↗Still have a question?
Email support@tritonwild.com. We’ll help you understand the next step.